Terms and Conditions
General Terms and Conditions (GTC)
These General Terms and Conditions apply to all orders placed through the website roborro.com. The provider and operator of this website is Roborro (LRS ECOM B.V.).
1. Scope
These General Terms and Conditions apply to all contracts between Roborro and the customer in the version valid at the time of the order.
Deviating conditions of the customer do not apply unless their validity has been expressly agreed to in writing.
2. Conclusion of Contract
The presentation of products on our website does not constitute a legally binding offer but an invitation to order.
By completing the ordering process, the customer makes a binding offer to purchase the selected products. The contract is concluded as soon as the order is confirmed or processed.
3. Prices and Payment
All prices on the website are shown in the specified currency and include, where applicable, the statutory value-added tax.
Depending on the delivery country, additional fees such as import duties, customs fees, or local taxes may apply, which must be borne by the customer.
Payment is made via the payment methods offered on our website.
4. Delivery
Delivery is made to the delivery address provided by the customer.
The delivery time consists of processing and shipping times. In certain cases, delays may occur due to external circumstances such as high demand, holidays, weather conditions, or customs clearance.
5. Right of Withdrawal
Customers have the right to withdraw from their order within 30 days without giving any reason.
Further information can be found in our return and refund policy.
6. Returns
Unless otherwise stated, the customer bears the direct costs of the return shipment.
Returns must be registered and approved in advance by our customer service.
7. Retention of Title
The goods remain the property of Roborro until full payment has been made.
8. Liability
Roborro is liable within the scope of statutory provisions for damages caused by intentional or grossly negligent behavior.
Liability for indirect damages, consequential damages, or damages outside our control is excluded as far as legally permissible.
9. Warranty
The statutory warranty rights of the respective country where the customer has their habitual residence apply.
10. Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR):
https://ec.europa.eu/consumers/odr
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board unless otherwise required by law.
11. Applicable Law
Dutch law applies, excluding the UN Sales Convention, as far as legally permissible.
Mandatory consumer protection regulations of the country where the customer has their habitual residence remain unaffected.
12. Company Information
- Shop: Roborro (LRS ECOM B.V.)
- Email: support@roborro.com
- Phone: +31 85 083 0017
- Address: Paxtonstraat 3N, 8013 RP Zwolle, Netherlands
- Commercial Register Number: 96816031
- VAT ID: NL867774125B01
Customer Service Hours:
Monday to Friday: 09:00 – 18:00 (CET)
We strive to respond to all inquiries within one business day.