Terms and Conditions

These General Terms and Conditions apply to all purchases made on roborro.com between the Trader and the Consumer. By completing a purchase, you accept the terms and conditions set out below.

The terms apply to all customers in our active markets: Germany, Austria, Denmark, Sweden, Italy, Spain, Poland, Ireland, Czechia, Lithuania, Romania, and France.

ARTICLE 1 – DEFINITIONS

Withdrawal period: the period within which the consumer can make use of their right of withdrawal.

Consumer: the natural person who is not acting in the course of a profession or business and enters into a distance contract with the Trader.

Day: calendar day.

Continuing performance contract: a distance contract relating to a series of products and/or services, the supply and/or purchase obligation of which is spread over time.

Durable medium: any means which enables the consumer or trader to store information addressed personally to them in a way accessible for future reference for a period of time adequate for the purposes of the information and which allows the unchanged reproduction of the information stored.

Right of withdrawal: the option for the consumer to withdraw from the distance contract within the withdrawal period.

The Trader: the natural or legal person who offers products and/or services to consumers at a distance.

Distance contract: an agreement whereby, within the framework of a system organised by the trader for the distance sale of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more means of distance communication.

Means of distance communication: means that can be used for concluding a contract, without the consumer and trader being simultaneously in the same room.

General Terms and Conditions: the present General Terms and Conditions of the Trader.

ARTICLE 2 – IDENTITY OF THE TRADER

Name: Roborro

Company: LRS ECOM B.V.

Address: Paxtonstraat 3N, 8013 RP Zwolle, Netherlands

Registration number: 96816031

VAT identification number: NL867774125B01

Email: support@roborro.com

Contact form: Write to us here

Telephone: +31 85 083 0017

Opening hours: Monday – Friday, 09:00 – 18:00 (CET)

Please note: The address serves exclusively as a business address and not as a visiting or return address. Returns must be registered in advance, after which the correct return address will be provided by email.

We strive to answer all enquiries within one working day.

ARTICLE 3 – APPLICABILITY

These General Terms and Conditions apply to every offer from the Trader and to every distance contract and order concluded between the Trader and the Consumer.

Before the distance contract is concluded, the text of these General Terms and Conditions will be made available to the Consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the General Terms and Conditions can be inspected at the Trader's premises and that they will be sent free of charge as soon as possible at the Consumer's request.

If the distance contract is concluded electronically, then, contrary to the previous paragraph and before the distance contract is concluded, the text of these General Terms and Conditions can be made available to the Consumer electronically in such a way that the Consumer can easily store it on a durable medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the General Terms and Conditions can be consulted electronically and that they will be sent free of charge at the Consumer's request, either electronically or by other means.

In the event that specific product or service conditions apply in addition to these General Terms and Conditions, the second and third paragraphs shall apply mutatis mutandis and the Consumer may always invoke the applicable provision that is most favourable to them in the event of conflicting terms.

Should one or more provisions in these General Terms and Conditions at any time be wholly or partially void or be annulled, the agreement and these terms shall otherwise remain in force and the provision in question shall be replaced by a provision that approximates the purport of the original as much as possible in mutual consultation.

Situations not regulated in these General Terms and Conditions are to be assessed 'in the spirit' of these terms.

Uncertainties about the interpretation or content of one or more provisions of our terms and conditions should be interpreted 'in the spirit' of these General Terms and Conditions.

ARTICLE 4 – THE OFFER

If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The Trader is entitled to change and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the Consumer. If the Trader uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the Trader.

All images, specifications and data in the offer are indicative and cannot give rise to compensation or dissolution of the contract.

Images accompanying products are a true representation of the products offered. The Trader cannot guarantee that the displayed colours exactly match the real colours of the products.

Each offer contains such information that it is clear to the Consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:

the price, excluding any customs clearance fees and import VAT. These additional costs shall be borne by the customer. The postal and/or courier service may apply the special arrangement for postal and courier services upon import. This arrangement applies when goods are imported into the EU country of destination. The postal or courier service collects the VAT (whether or not together with the customs clearance fees charged) from the recipient of the goods;
any shipping costs;
the way in which the contract will be concluded and which actions are necessary for this;
whether or not the right of withdrawal is applicable;
the method of payment, delivery and performance of the contract;
the period for accepting the offer, or the period within which the Trader guarantees the price;
the level of the rate for distance communication if the costs of using the means of distance communication are calculated on a basis other than the regular basic rate for the means of communication used;
whether the contract is archived after its conclusion, and if so, how it can be consulted by the Consumer;
the way in which the Consumer, before concluding the contract, can check the data provided by them in the context of the contract and, if desired, rectify it;
any other languages in which, besides English, the contract can be concluded;
the codes of conduct to which the Trader has submitted and the way in which the Consumer can consult these codes of conduct electronically; and
the minimum duration of the distance contract in the case of a continuing performance contract.

Optional: available sizes, colours, type of materials.

ARTICLE 5 – THE CONTRACT

The contract is concluded, subject to the provisions of paragraph 4, at the moment the Consumer accepts the offer and meets the corresponding conditions.

If the Consumer has accepted the offer electronically, the Trader will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the Trader, the Consumer can dissolve the contract.

If the contract is concluded electronically, the Trader will take appropriate technical and organisational measures to secure the electronic transfer of data and will ensure a secure web environment. If the Consumer can pay electronically, the Trader will observe appropriate security measures.

The Trader can – within the law – inform themselves as to whether the Consumer can meet their payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the Trader has good grounds not to enter into the contract, they are entitled to refuse an order or request, stating reasons, or to attach special conditions to the performance.

The Trader will send the following information with the product or service to the Consumer, in writing or in such a way that it can be stored by the Consumer in an accessible manner on a durable medium:

the visiting address of the Trader's establishment where the Consumer can go with complaints;
the conditions under which and the way in which the Consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
information about guarantees and existing after-sales service;
the information included in Article 4, paragraph 3 of these conditions, unless the Trader has already provided this information to the Consumer before the performance of the contract;
the requirements for terminating the contract if the contract has a duration of more than one year or is of indefinite duration.

In the case of a continuing performance contract, the provision in the previous paragraph only applies to the first delivery.

Every contract is entered into under the suspensive condition of sufficient availability of the products concerned.

ARTICLE 6 – RIGHT OF WITHDRAWAL

When purchasing products, the Consumer has the option to dissolve the contract without giving any reason within 14 days. At Roborro, we extend this period to 30 days so that you can evaluate your purchase at your leisure. The withdrawal period begins on the day after receipt of the product by the Consumer or a representative designated in advance by the Consumer and made known to the Trader.

During the withdrawal period, the Consumer will handle the product and its packaging with care. The Consumer will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If the Consumer makes use of their right of withdrawal, they will return the product with all accessories supplied and – if reasonably possible – in its original condition and packaging to the Trader, in accordance with the reasonable and clear instructions provided by the Trader.

Our return process is simple and consists of the following steps:

Register your return:
1.1 You have the right to cancel your order up to 30 days after receipt without giving any reason.

1.2 For the correct processing of your return, we ask you to contact our customer service via our contact form or by writing to support@roborro.com. Please state your order number and the products you wish to return.

1.3 To ensure we can register returns correctly, we ask you to register your return in advance. Returns without prior notification may be delayed and may not be processed correctly.

1.4 Note: Returns are at the consumer's expense. Our return address is our international warehouse (Asia) and is stated on the return form.
You can also use the statutory withdrawal form: Download return form (PDF)
Pack the product: Ensure the product is well-packaged to avoid damage during transport. Use the original packaging if possible.
Send the product: The cost of returning the product is borne by the consumer. The return costs are approx. €16.95. The exact costs depend on the size of the package and can be calculated on the shipping company's website.
Refund: After receiving and inspecting the returned product, we will process your refund within 14 days. The amount will be refunded to the original payment method.
Important: Returns are at your own expense. Our return address is located outside the EU (Asia) at our international warehouse. The exact address is stated on the return form, which you can download above.

If the Consumer wishes to make use of their right of withdrawal, they are obliged to make this known to the Trader within 30 days of receiving the product. The notification must be made in writing/by email. After the customer has communicated their decision, they must return the product to the place of origin within 14 days (our return address is outside the EU, in our international warehouse in Asia). The Consumer must be able to prove that the goods were returned on time, for example, by means of a proof of postage.

If the customer has not indicated that they wish to exercise their right of withdrawal or has not returned the product to the Trader after the expiry of the periods mentioned in paragraphs 2 and 3, the purchase is final.

For more information, please also see our full Refund and Return Policy.

ARTICLE 7 – COSTS IN CASE OF WITHDRAWAL

If the Consumer makes use of their right of withdrawal, the Consumer shall bear the costs of returning the products.

If the Consumer has paid an amount, the Trader will refund this amount as soon as possible, but no later than 14 days after the withdrawal. This is conditional on the product having been received back by the webshop or conclusive proof of complete return can be provided.

ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

The Trader can exclude the right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the Trader has clearly stated this in the offer, or at least in good time before the conclusion of the contract.

Exclusion of the right of withdrawal is only possible for products:

that have been created by the Trader in accordance with the Consumer's specifications;
that are clearly personal in nature;
that cannot be returned due to their nature;
that can spoil or age quickly;
whose price is subject to fluctuations in the financial market over which the Trader has no influence;
for individual newspapers and magazines;
for audio and video recordings and computer software of which the Consumer has broken the seal;
for hygiene products of which the Consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services:

concerning accommodation, transport, restaurant business or leisure activities to be performed on a specific date or during a specific period;
the delivery of which has begun with the express consent of the Consumer before the withdrawal period has expired;
concerning betting and lotteries.

ARTICLE 9 – THE PRICE

During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.

Notwithstanding the previous paragraph, the Trader may offer products or services whose prices are subject to fluctuations in the financial market and over which the Trader has no influence, at variable prices. This link to fluctuations and the fact that any stated prices are target prices will be mentioned in the offer.

Price increases within 3 months after the conclusion of the contract are only permitted if they are the result of statutory regulations or provisions.

Price increases from 3 months after the conclusion of the contract are only permitted if the Trader has stipulated this and:

they are the result of statutory regulations or provisions; or
the Consumer has the right to terminate the contract with effect from the day on which the price increase takes effect.
All prices on our website are exclusive of VAT, customs, and import duties.
As our products are shipped directly from the supplier outside the EU (China), the customer may be charged VAT, customs fees, and/or import duties upon delivery.
The customer is responsible for paying these costs to the customs authority or the transport company.
Please check with your country's customs authority about any additional costs before ordering.

The place of supply is the country where the transport commences. In this case, the delivery takes place outside the EU. Consequently, the postal or courier service will collect the import VAT or customs clearance fees from the recipient. Therefore, no VAT will be charged by the Trader.

All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing and typesetting errors, the Trader is not obliged to deliver the product at the incorrect price.

ARTICLE 10 – CONFORMITY AND GUARANTEE

The Trader guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions and/or government regulations existing on the date of the conclusion of the contract. If agreed, the Trader also guarantees that the product is suitable for other than normal use.

A guarantee provided by the Trader, manufacturer or importer does not affect the legal rights and claims that the Consumer can assert against the Trader on the basis of the contract.

Any defects or incorrectly delivered products must be reported to the Trader in writing within 14 days of delivery. The products must be returned in their original packaging and in new condition.

As a consumer, you also have a 24-month statutory guarantee under the Sale of Goods Act. The Trader's warranty period corresponds to the manufacturer's warranty period. However, the Trader is never responsible for the ultimate suitability of the products for each individual application by the Consumer, nor for any advice regarding the use or application of the products.

The guarantee does not apply if:

the Consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties;
the delivered products have been exposed to abnormal conditions or are otherwise treated carelessly or contrary to the instructions of the Trader and/or on the packaging;
the defect is wholly or partly the result of regulations that the government has made or will make regarding the nature or quality of the materials used.

ARTICLE 11 – DELIVERY AND EXECUTION

The Trader will take the greatest possible care when receiving and executing orders for products.

The place of delivery is the address that the Consumer has made known to the company.

With due observance of what is stated in Article 4, the company will execute accepted orders with convenient speed but at the latest within 30 days, unless the Consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order cannot or can only be partially executed, the Consumer will be notified of this no later than 30 days after placing the order. In that case, the Consumer has the right to dissolve the contract without costs and is entitled to any compensation.

If delivery is delayed due to force majeure (e.g., customs delays, pandemics, strikes), the Trader will inform the Consumer as soon as possible and offer an alternative solution in consultation.

In the event of dissolution in accordance with the previous paragraph, the Trader will refund the amount paid by the Consumer as soon as possible, but no later than 14 days after dissolution.

If delivery of an ordered product proves to be impossible, the Trader will make an effort to provide a replacement article. At the latest upon delivery, it will be stated in a clear and comprehensible manner that a replacement article is being delivered. For replacement articles, the right of withdrawal cannot be excluded. The costs of any return shipment shall be borne by the Trader.

The risk of damage and/or loss of products rests with the Trader until the moment of delivery to the Consumer or a representative designated in advance and made known to the Trader, unless expressly agreed otherwise.

Total delivery time = Processing time + Shipping time.

All estimated/normal delivery times are based on data from previous orders. These are estimated times and are for guidance only.

The delivery time consists of two important parts:

1) Processing time (1–3 working days):

Order confirmation
Adjustments
Quality control
Packaging

2) Shipping time (depending on destination, 9–12 working days):

The delivery time is calculated from the moment the package is collected from our international shipping centre to the desired destination and may vary depending on the delivery location.

Total estimated delivery time:

Germany, Austria, Denmark, Sweden, Italy, Spain, Poland, Ireland, Czechia, Lithuania, Romania, France: 10–15 working days* (Standard shipping)

For more details, please see our full Shipping Policy.

Processing:

The processing time begins on the day you place your order. Your order is usually processed within 1–3 working days. Once we have processed your order, we can ship it.

Note:

Delays may occur during public holidays; manufacturers and couriers will limit their activities. This is beyond our control. Normal service will resume immediately after the holidays.

Incorrect address details, customs clearance procedures, and other circumstances may cause delivery delays.

Track your order

When your goods are shipped, you will receive an email from us with a tracking number.

If you have not received it or the tracking number does not work, do not worry. Contact us and we will find a solution!

Shipping companies

We use local shipping partners depending on the destination – for example, PostNord, DHL, GLS, PostNL, and Bpost.

Cancellations

If you change your mind before you have received your order, you can cancel your order at any time before it has been dispatched. Please refer to our Refund and Return Policy if the order has already been shipped.

Unforeseen delays

Delivery may take longer than the standard times indicated here. Contact us if your package is taking TOO LONG to arrive (beyond the period we have indicated), and we will be happy to help you resolve any situation that is beyond our control!

Changing your address

We can no longer change the delivery address once the shipment is on its way. If you wish to change the delivery location for your order, please contact us within 24 hours of placing the order at support@roborro.com. Please note that we process and ship orders within one working day of the order being placed.

Package damaged in transit:

If you receive a damaged package, please refuse delivery and contact our customer service. If the package was delivered in your absence, please contact customer service to discuss further steps.

Correct Delivery Address: The consumer is obliged to provide a correct, complete and up-to-date delivery address when placing the order. If a shipment cannot be delivered, is returned to the sender or is rerouted due to incomplete, incorrect or outdated address details, the consumer shall bear all additional costs (rerouting, return, redelivery). The trader shall not be liable for any delays or lost shipments resulting from incorrect address information.

ARTICLE 12 – CONTINUING PERFORMANCE CONTRACTS: DURATION, TERMINATION AND RENEWAL

Termination

The Consumer may terminate a contract that has been concluded for an indefinite period and which extends to the regular delivery of products (including electricity) or services, at any time, with due observance of the agreed termination rules and a notice period of no more than one month.

The Consumer may terminate a contract that has been concluded for a definite period and which extends to the regular delivery of products (including electricity) or services, at any time at the end of the definite period, with due observance of the agreed termination rules and a notice period of no more than one month.

The Consumer may terminate the contracts referred to in the preceding paragraphs:

at any time and not be limited to termination at a specific time or in a specific period;
at least in the same way as they were entered into by them;
always with the same notice period as the Trader has stipulated for themselves.

Renewal

A contract that has been concluded for a definite period and which extends to the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a definite duration.

Notwithstanding the preceding paragraph, a contract that has been concluded for a definite period and which extends to the regular delivery of daily, news and weekly newspapers and magazines may be tacitly renewed for a fixed duration of a maximum of three months, if the Consumer can terminate this extended contract at the end of the extension with a notice period of no more than one month.

A contract that has been concluded for a definite period and which extends to the regular delivery of products or services may only be tacitly renewed for an indefinite period if the Consumer may terminate at any time with a notice period of no more than one month and a notice period of no more than three months in the event the contract extends to the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.

A contract with a limited duration for the regular delivery of daily, news and weekly newspapers and magazines for trial or introductory purposes (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.

Duration

If a contract has a duration of more than one year, the Consumer may, after one year, terminate the contract at any time with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

ARTICLE 13 – PAYMENT

Unless otherwise agreed, the amounts owed by the Consumer must be paid within 7 working days after the start of the withdrawal period as referred to in Article 6, paragraph 1. In the case of a contract for the provision of a service, this period begins after the Consumer has received confirmation of the contract.

The Consumer has the duty to report inaccuracies in provided or stated payment details to the Trader without delay.

In the event of default of payment by the Consumer, the Trader has the right, subject to legal restrictions, to charge the reasonable costs made known to the Consumer in advance.

ARTICLE 14 – COMPLAINTS PROCEDURE

Complaints about the performance of the contract must be submitted to the Trader, fully and clearly described, within 7 days after the Consumer has discovered the defects.

Complaints submitted to the Trader will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the Trader will respond within the 14-day period with a notice of receipt and an indication of when the Consumer can expect a more detailed answer.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

A complaint does not suspend the Trader's obligations, unless the Trader indicates otherwise in writing.

If a complaint is found to be justified by the Trader, the Trader will, at their discretion, either replace or repair the delivered products free of charge.

Consumers in the EU can also submit disputes via the EU Commission's online dispute resolution platform: ec.europa.eu/consumers/odr

Consumers residing in the EU also have the right to submit complaints via the European Commission's Online Dispute Resolution platform (ODR): https://ec.europa.eu/consumers/odr. Our email address for this purpose is stated in the Company Information (Artikel 2).

ARTICLE 15 – DISPUTES AND APPLICABLE LAW

Contracts between the Trader and the Consumer to which these General Terms and Conditions relate are governed exclusively by Dutch law. This also applies if the Consumer resides abroad. However, consumers always retain the protection afforded to them by the mandatory consumer protection laws of their country of residence.

ARTICLE 16 – CESOP

As a result of the regulations introduced and tightened from 2024 regarding the EU directive on the reporting obligation for payment service providers – and the associated implementation of the Central Electronic System of Payment information (CESOP) – payment service providers may register information in the European CESOP system.

ARTICLE 17 – PERSONAL DATA

The processing of your personal data is carried out in accordance with the EU General Data Protection Regulation (GDPR). Read more in our Privacy Policy.

Article 18 – FORCE MAJEURE

The Trader shall not be liable for delays or non-performance of obligations resulting from circumstances beyond its reasonable control, including, but not limited to: war, acts of terrorism, pandemics, epidemics, natural disasters, extreme weather events, strikes, lockouts, fires, embargoes, export or import restrictions, customs and regulatory measures, transport disruptions, delays by carriers, IT failures of third parties, or other unforeseeable events. In the event of force majeure, delivery and performance deadlines shall be extended accordingly, and the parties may terminate the agreement in whole or in part without liability for damages if the force majeure event persists for more than 30 days.

Article 19 – PROMOTIONS AND DISCOUNT CODES

The following conditions apply to promotions, discount codes, and vouchers:

Discount codes cannot be combined with other offers, ongoing promotions, or other discount codes, unless expressly stated otherwise.
Discount codes cannot be exchanged for cash, credit, or gift vouchers.
Each discount code is limited to one use per customer and per order.
Discount codes have a validity period as specified in the promotional terms; expired codes cannot be redeemed.
The Trader reserves the right to cancel or amend discount codes, promotions, and offers without prior notice, and to refuse cases of apparent misuse.
If an order placed with a discount code is returned in whole or in part, only the amount actually paid will be refunded.

Article 20 – AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS

The Trader reserves the right to amend these General Terms and Conditions periodically. The version in force at any given time will be published on this page with the date of the update. It is the Consumer's responsibility to review the applicable terms before each purchase. For existing orders, the terms that were in effect at the time the order was placed shall apply. Material changes may be communicated to registered customers by email.