At Roborro, we place the highest importance on a smooth and secure payment process. This policy describes the payment methods we accept, security protocols, and billing procedures to ensure complete transparency for our customers.
1. Accepted Payment Methods
We offer a variety of secure payment options to suit your preferences:
- Credit and Debit Cards: Visa, Mastercard, Maestro, and American Express.
- Digital Wallets: Apple Pay, Google Pay, and Shop Pay.
- PayPal: Secure payment through your PayPal account.
Timing Note: For all payment methods, including PayPal, your account will be charged immediately upon completing the order.
2. Industry-Leading Security
Your financial security is our top priority.
- Encryption: We use industry-standard SSL/TLS encryption to protect your data during transmission.
- Privacy: Roborro does not store credit card data on our servers. All sensitive data is processed by certified external payment processors.
- For more information on data handling, please see our Privacy Policy.
3. Order and Payment Confirmation
Immediately after a successful transaction, you will receive an order confirmation email. This serves as a digital receipt and includes:
- Your unique order number.
- A detailed summary of your purchase.
- Confirmation of the total amount.
If you do not receive this email within one hour of purchase, please check your spam folder or contact us at support@roborro.com.
4. Currency and International Fees
- Base Currency: All transactions are processed in euros (€).
- Exchange Rates: If your local currency is not the euro, the final amount will be calculated based on the daily exchange rate set by your bank or card issuer.
- External Fees: Any additional international transaction or conversion fees charged by your bank are the customer’s responsibility.
5. Troubleshooting Payment Issues
If your transaction is declined, we recommend checking the following:
- Card Details: Ensure the card number, expiration date, CVV, and billing address match your bank records.
- SCA/3D Secure: Some European banks require verification via a mobile app (Strong Customer Authentication) to complete the purchase.
- Bank Limits: Confirm with your bank that you have sufficient funds and that international online purchases are allowed.
6. Payment Disputes and Inquiries
In case of a billing error or duplicate charge, please contact us directly before initiating a chargeback with your bank. We strive to resolve disputes quickly and fairly.
Contact Information
Shop Name: Roborro (part of LRS ECOM B.V.)
✉︎ Email: support@roborro.com
☎︎ Phone: +31 85 083 0017
Address: Paxtonstraat 3N Zwolle, 8013 RP
Trade Register Number (KvK): 96816031
VAT Identification Number: NL867774125B01