Payment Policy

At Roborro, we place the highest value on a secure, transparent and smooth checkout experience. This Payment Policy explains which currencies and payment methods we offer, how and when payments are charged, and other important information about completing your purchase.

1. Accepted Currencies

Depending on your delivery country, the price in your cart is automatically displayed and charged in one of the following currencies:

  • Euro (EUR)
  • Czech Koruna (CZK)
  • Danish Krone (DKK)
  • Polish Zloty (PLN)
  • Romanian Leu (RON)
  • Swedish Krona (SEK)

The total amount due, including all currency details, is clearly shown at checkout before you complete your order.

2. Delivery & Billing Countries

Roborro currently ships to: Austria, Germany, Denmark, Spain, Sweden, Poland, Italy, Ireland, France, Lithuania, Czechia, Romania, Finland and the Netherlands.

3. Payment Methods

We offer a wide range of secure payment methods so you can pay however suits you best:

Credit & Debit Cards

  • Visa
  • Mastercard
  • Maestro
  • American Express

Digital Wallets

  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal

Local Payment Methods

  • MobilePay
  • Blik

Available payment methods may vary by delivery country and device, and are automatically shown at checkout.

4. Security & Data Protection

All payments are processed via Shopify Payments and certified payment providers. Our website uses SSL encryption, and all transactions comply with the PCI-DSS (Payment Card Industry Data Security Standard). Card payments additionally use 3D Secure strong customer authentication to keep your payment as secure as possible. Roborro never stores complete card details on its own servers.

5. When Is Payment Charged?

The order amount is charged or authorised on your chosen payment method as soon as you complete your order, regardless of whether your order ships immediately or at a later date.

6. VAT, Customs & Import Duties

All displayed prices are exclusive of VAT, customs duties, and import taxes for the relevant delivery country. Orders are shipped DDU/DAP (Delivered Duty Unpaid / Delivered At Place): import VAT, customs duties, or other charges are not included in the purchase price and are collected directly from you by the carrier or customs authority at the time of delivery. The amount depends on the delivery country.

7. Failed Payments

If a payment cannot be processed (e.g. due to insufficient funds, an expired card, or a decline by your bank), your order will not be completed. You will see a corresponding notice during checkout and can try again with a different payment method.

8. Fraud Prevention

To protect our customers and our business from fraudulent activity, we employ a multi-layered security approach. All orders are subject to a rigorous fraud screening process. We use Shopify's advanced fraud analysis tools and may also use third-party services such as Disputely or Chargeflow to identify and flag potentially high-risk transactions.

If our system flags an order as suspicious, we reserve the right to:

  • Request additional verification from the customer. This may include confirming personal details or providing a partial image of the payment card and a photo ID (with sensitive information obscured).
  • Cancel the order and issue a full refund to the original payment method.

This process is in place to ensure the security of every transaction and protect cardholders from unauthorized use.

9. Chargebacks / Payment Disputes

If you have an issue with your order, please contact us directly first at support@roborro.com. We are committed to finding a fair and swift resolution.

A chargeback occurs when a customer disputes a charge directly with their bank or card issuer. If a chargeback is initiated, we follow a formal process:

  • We receive a notification of the dispute from the financial institution.
  • Our team conducts an internal review within 5-7 business days, gathering all relevant evidence, including order details, proof of shipment, tracking information, and any communication with the customer.
  • This evidence is submitted to the card issuer, who makes the final determination.

Please note that our Return Policy governs all returns and refunds. Initiating a chargeback for a non-defective item you wish to return is not the appropriate procedure and may delay resolution.

10. Subscriptions or Recurring Payments

Roborro currently does not offer any subscription-based products or services. All purchases made on our website are one-time transactions. You will only be charged for the items you purchase at the time of checkout.

11. Pre-Authorization / Pending Charges

When you place an order, your bank or card issuer may place a temporary hold on the funds, known as a pre-authorization. This is not a final charge but a verification to ensure that sufficient funds are available for the purchase. The charge will only be finalized once your order is processed for shipment. You may see this as a "pending" charge on your bank statement. If your order is canceled for any reason, this pre-authorization hold will be voided. The time it takes for the funds to become available again in your account depends on your bank's policies, typically ranging from 3 to 10 business days.

12. Changes After Ordering

Once an order has been placed and paid, payment details can no longer be changed for technical and security reasons. If you have questions about your order, please contact our customer service promptly.

13. Order Confirmation

After successful payment, you will automatically receive an order confirmation by email. This order confirmation contains all relevant details about your order and the amount paid, and serves as your proof of purchase. Roborro sells exclusively to consumers (B2C).

14. Frequently Asked Questions (FAQ)

Can I pay in instalments?
We currently do not offer traditional instalment payments. Depending on the payment method chosen (e.g. certain wallet providers), the provider's own instalment options may be available.

Is my card number stored?
No. Card details are processed exclusively, encrypted, by our certified payment provider and are not stored on our own servers.

Which currency will I be charged in?
You will be charged in the currency shown at checkout for your delivery country (see section 1).

What happens if my payment is declined?
Please contact your bank or payment provider, or try an alternative payment method.

15. Contact

If you have any questions about payments or this Payment Policy, please contact us:

LRS ECOM B.V.
Paxtonstraat 3N
8013 RP Zwolle
The Netherlands
Email: support@roborro.com