Shipping

Start a return online
The quickest way to return or exchange an item is through our Returns Portal – most requests take less than a minute.

At Roborro, our goal is to provide you with a reliable and transparent shipping experience.

1. Shipping costs, customs and import duties

  • Shipping costs: We offer free shipping on all orders.
  • Shipping from China: We ship our products directly from China. As the shipments come from outside the EU, import VAT and customs duties will be charged upon delivery. These costs will be invoiced directly by the shipping provider or customs upon delivery and are the responsibility of the customer.
  • Our products are shipped directly from China to the following countries: Czech Republic, Denmark, Germany, Austria, Finland, France, Ireland, Italy, Lithuania, the Netherlands, Poland, Romania, Spain, and Sweden.

     

2. Delivery time

The delivery time consists of processing time and shipping time.

  • Processing time: 1–3 business days (Monday to Friday)
  • Shipping time: 9–12 business days (Monday to Friday)
  • Estimated total delivery time: approx. 10–15 business days

For same-day processing, you must place your order before 18:00 (GMT+01:00) Central European Time. Orders received after this time will be processed on the next business day.

Please note that delivery times may vary depending on location, shipping provider, or external circumstances.

3. Shipping process

Orders are shipped after successful processing. Once your order has been shipped, you will receive a shipping confirmation with a tracking number via email.

We work with reliable shipping partners to ensure a safe and efficient delivery of your order.

4. Important notes on delivery

  • Delivery address: Please check your delivery address carefully before completing your order. The customer may be responsible for additional costs due to incorrect address details.
  • Multiple delivery addresses: An order cannot currently be split across multiple delivery addresses.
  • Cancellations: Orders can be canceled as long as they have not yet been shipped. After shipping, our return and refund policies apply.

5. Delivery delays and issues

  • Delivery delays: In rare cases, delays may occur due to external factors such as customs clearance, holidays, weather conditions, or high demand.
  • Damaged shipments: If your order arrives damaged, please contact our customer service as soon as possible at support@roborro.com.

6. Optional shipping protection

You have the option to add optional additional shipping protection to your order.

Covered:

  • Loss, theft, or damage during transit

Not covered:

  • Incorrectly provided delivery addresses
  • Shipments marked as delivered without proof of an issue
  • Delivery delays or customs issues outside of our control

Filing a claim:
Please contact us at support@roborro.com within:

  • 14 days for lost shipments
  • 7 days for damaged or stolen packages

Please include your order number as well as relevant proof or photos.

Resolution: Approved claims are usually resolved with a replacement delivery. A refund is only issued if no replacement is available.

Shipping protection is non-refundable and limited to one claim per order.

7. Company information

  • Shop: Roborro (LRS ECOM B.V.)
  • Email: support@roborro.com
  • Phone: +31 85 083 0017
  • Address: Paxtonstraat 3N, 8013 RP Zwolle, Netherlands
  • Trade register number: 96816031
  • VAT ID: NL867774125B01

Customer service hours:
Monday to Friday: 09:00 – 18:00 (CET)

We strive to respond to all inquiries within one business day.