PayPal Order Help
Paid with PayPal and there’s a problem with your order? Write to us directly – we can usually sort it out faster than a PayPal dispute.
Your PayPal request
The more detail you give, the faster we can help.
This form is only for orders paid with PayPal – for anything else, please contact our customer service.
Why contact us first instead of PayPal?
| Through us | PayPal dispute | |
|---|---|---|
| Reply | Within 24 hrs | Up to 20 days |
| Solution | A few days | Several weeks |
| Effort | One message | Evidence & deadlines |
Your PayPal Buyer Protection remains fully intact.
Do I lose my PayPal Buyer Protection if I contact you first?
No. Your PayPal Buyer Protection remains fully intact – you can still open a dispute at any time within 180 days of payment. So writing to us first costs you nothing, and it’s usually much faster.
Where does my refund go?
Refunds always go back to the original payment method – for a PayPal payment, that’s your PayPal account.
Where do I find my PayPal transaction ID?
In your PayPal app or on paypal.com under “Activity”. Open the payment to Roborro – the 17-character transaction ID is shown there.
