Status: February 2026

At Roborro, we want you to be satisfied with your purchase. On this page, we inform you about your statutory warranty rights and how we handle defective or faulty products.

Important: The warranty should not be confused with the right of withdrawal . The right of withdrawal allows you to cancel the purchase within 30 days without giving any reason. The warranty, on the other hand, applies to defects that already existed at the time of delivery.

1. Statutory Warranty

As a consumer, you have a statutory warranty claim under the German Civil Code (BGB). This exists independently of any voluntary guarantee services.

Warranty period: 24 months from receipt of the goods (§ 438 BGB).

Reversal of the burden of proof: If a defect occurs within the first 12 months after receipt of the goods, it is legally presumed that the defect already existed at the time of delivery (§ 477 BGB). During this period, you as a consumer do not have to prove that the defect already existed at the time of purchase.

2. What is a material defect?

A material defect exists if the delivered goods do not correspond to the agreed condition at the time of handover. This includes in particular:

  • The goods do not correspond to the description, quantity, quality, or functionality stated in the online shop.
  • The goods are not suitable for the purpose for which they are usually used.
  • The goods differ significantly from the representation shown in the online shop (e.g., product images).
  • The goods are delivered without required accessories or instructions.

No material defect exists in cases of: normal wear and tear, damage caused by improper use, defects caused by the customer after purchase, or minor deviations (e.g., slight color variations due to different screen displays).

3. Your rights in case of defects

If a material defect exists, you have the following statutory rights:

Subsequent performance (first stage): You initially have the right to subsequent performance. This means you can choose either the removal of the defect (repair) or the delivery of defect-free goods (replacement delivery). We bear the necessary costs for this, including transport, travel, labor, and material costs.

Withdrawal or reduction (second stage): If subsequent performance fails, is refused by us, or is unreasonable, you can withdraw from the purchase contract (refund of the purchase price) or reduce the purchase price.

Compensation: Under certain conditions, you may also claim damages.

4. How to report a defect

Please contact our customer service as soon as possible after discovering a defect:

Email: support@roborro.com
Phone: +31 85 083 0017
Availability: Monday to Friday, 9:00 a.m. to 6:00 p.m. (CET)

Please provide the following information:

  • Your order number
  • A description of the defect
  • Photos or videos documenting the defect
  • Your desired solution (replacement delivery or repair)

We strive to respond to your inquiry within 2 business days and find a solution.

5. Cost coverage for justified warranty claims

For justified warranty claims, we cover the costs for returning the defective goods as well as for delivering the replacement goods. In this case, you do not have to bear the return shipping costs yourself.

6. Guarantee

Beyond the statutory warranty, we currently do not offer any additional voluntary manufacturer’s guarantee unless explicitly stated otherwise on the respective product page. Your statutory warranty rights remain unaffected in any case.

7. Limitation period

Warranty claims expire 24 months after delivery of the goods to the consumer. This period cannot be shortened by contract.